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Q&A

Packaging & Shipping：

Packaging: Carton boxess, Cupboard , EPE, Blister Tray, About the package way, it is up to the size of products,

according to customer request and demand. Different countries have not same requirement..

Shipping: Express way as DHL,Fedex,EMS,UPS,air shipping,sea shipping,Any shipping method you prefer.

FAQ：

1. I want the LCD display 8 digits and the outline size is 65x30x2.8mm………?

Answer: No problem. Firstly, please kindly send us your specification/ drawing paper

If you have not the specification, you can also provide your samples; we will recommend the suitable one

if it is standard products. Or we can customize for you based on your own requirement.

2.This LCD is just what we want, but it is big size, do you have any smaller size? And the display content need to be changed a little.
Answer: For the segment type LCD module, if you need modify the outline size or display content,

a new LCD glass module is need. We have to open new tooling for you.

3. This LCD display is HTN type, but I want STN type,can you make?
Answer: That’s all right . we can change for you as per you request.

4. I want customize a new LCD module. Can you do?
Answer: Yes, we can. Please send your drawing paper. If you have not, please advise me the outline size

of the LCD display, display information( Glass thickness, Polarizer, Display Type, Connector mode,
Storage Temp. Operating Temp. Supply Voltage, Viewing direction, drive condition), we can customize for you.

5. What is leading time for tooling?
Answer: General speaking, it will cost 15 to 25 days after drawing paper confirmation and tooling charge payment,

we can report you the exact time when you confirm the drawing paper.

6. Can you send us samples for checking?
Answer: Yes,. Samples order is available.

7. What is the Leading Time?
Answer: If we have stock for the standard ones, the leading time is one day after payment. If it is the mass

production for special ones, the leading time is about 15-30 days. suppose we can finish earlier,

we will report the information in advanced.

Our Services：

1. Free repair within one year after the shipment of products from us.

2. Replacement within 30 days after the shipment of products from us due to products' problems.
3. We can print your logo and stick your model No.on the cameras.
4. We have long cooperation with many shipping companies and our export volume is large. The shipping

companies can offer us good discounts.

5. Professional technician supports. We have a good after-sales service team. They can solve your

problems in time.

6.All goods will be inspected and tested by our engineers and QC/QA before packing and shipment.
7.Customers satisfactory is most important to us.If you have any problem or questions regarding our

transaction.Please contact us by Email or online. It will be responded within 24 hours.

8.Products pictures only for your reference. please kindly refer to the specification. we can

provide the products basic on the specification. or you can offer your own specification or

drawing , we can customize all kinds of LCD displays for you. thanks for your kind support always.

If you are interested in our products, Please feel free to contact us with below!

DongGuan Bibuke Electronic Technology Co., Ltd.

Contact: Mrs. Echo
Phone: 86-13827213376
Tel: 86-769-88007092
Email: echo@smartwinlcd.cn
Uniform?Social?Credit?Code
914419003149780011
Add: Shangyu Commercial Centre Chang'an, Dongguan, Guangdong, China 523881

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